Privacy Policy

Our Privacy Notice

We want to show you personalised services, products and promotions, we think you’ll be interested in them based, on information we collect from you and third parties. We only use that information where we have a proper legal basis for doing so.

Who we are

This website is operated by Rosie Roo's London.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website at www.rosierooslondon.com.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products via our website, post material to our website and compete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website.

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes: 

your name, address and contact details

date of birth

bank account and payment details

details of any feedback you give us by phone, email, post or via social media

information about the services we provide to you

your account details, such as username, login details

 We use this personal information to: 

create and manage your account with us

verify your identity

provide goods and services to you

customise our website and its content to your particular preferences

notify you of any changes to our website or to our services that may affect you

improve our services

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

What we do with the info we collect

We use this data to make decisions to improve our products and services and send you promotional offers based on what we think you will like or have bought. We a have a legitimate interest to maintain our relationship with you, and protect your data.

Transferring your information

If we transfer your information to third parties it is only to those working for us on a third party basis such as Accountant or web development services, all information is password protected and/or encryption technology is used to protect you.

How we store your information

We take the security of your personal information seriously. When you submit your credit card details to us, we use encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse.

Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential.

How long we keep your information

We keep your information only so long as we need it to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it so that we can't identify you.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: 

fair processing of information and transparency over how we use your use personal information

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

require us to correct any mistakes in your information which we hold

require the erasure of personal information concerning you in certain situations

receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

object at any time to processing of personal information concerning you for direct marketing

object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

object in certain other situations to our continued processing of your personal information

otherwise restrict our processing of your personal information in certain circumstances

If you would like to exercise any of those rights, please:

let us have enough information to identify you

let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

let us know the information to which your request relates

Customer images

From time to time, we may request your consent to use personal images shared with us for promotional purposes. Prior to doing so, consent will always be sought from the owner of the image.

Changes to this policy

This website privacy policy was last updated on 18 May 2021.

We may change this website privacy policy from time to time, when we do we will inform you via email.

How to contact us and making a complaint

If you have a complaint or question regarding any aspect of your personal data or this privacy policy, please write to us at info@rosierooslondon.com