FAQs

  • Orders & Payments
  • What payment methods do you accept?
    We accept all major payment methods, including, Credit Card, American Express, Debit Card, Visa, Apple Pay, Google Pay, Paypal, Klarna & many more.
  • One of my items is on pre order - when can I expect to receive my order?
    We will send you out an estimated dispatch date. As soon as we have sent out your order we will notify you by email that it is on its way to you.
  • Can I amend my order?
    If for any reason you need to amend your order, please do not hesitate to contact us – we are happy to help!
  • What if my items are damaged or incorrect?
    If your order is wrong or faulty please contact us straight away with your order number so we can rectify this for you.
  • Shipping & Delivery
  • How long does it take for me to receive my order?
    We offer two different delivery methods, 2nd class which takes 3 - 5 days and 1st class which takes 1 working day. Orders placed before 1pm for 1st class delivery will be delivered the next working day.
  • Can I get this sent straight to the recipient?
    Of course! Please add a note at the checkout saying it is being sent to recipient. Please enter the recipients address as the shipping address.
  • Is your packaging recyclable?
    Yes! All of our packaging, including the gift box is recyclable.
  • Returns & Refunds
  • Do I have to pay to return my items?
    Customers are responsible for return postal charges. To request a return, please contact us via email: orders@rosierooslondon.com
  • Can I return my order and get a refund or exchange?
    We do accept exchanges. Please email us if you wish to do this and we will arrange this for you. If your order is deemed acceptable for a return for a refund then we will refund you to your original payment method on receipt of receiving your order. The order must be returned in its original condition with packaging and labels intact.
  • Products
  • Do you have a size chart?
    We absolutely have a size chart.
  • How do I care for my babies clothes?
    Machine wash at 30° To maintain the clothes colour integrity, wash with like colours Only tumble dry on a low heat Iron inside out
  • Are your clothes safe?
    All of our clothes are made from 100% organic cotton and are all GOTS-certified. This means that the cotton is grown without the use of insecticides and pesticides, the clothes are produced under strict social regulations and our manufacturer is living up to strict environmental standards. If you want to read about the GOTS-standards or our production process follow the link below
  • Teething Ring Safety
    Our teething rings and other teething items have been designed and crafted most importantly to be safe for your little one. They are made from food grade BPA Free silicone and natural wood. All of the components we use and the products we make have been tested by an approved testing laboratory to ensure they comply with the European Safety Standards, EN71 Parts 1, 2 and 3. - Certified to meet European safety standard EN71, Parts 1, 2 and 3. - Incredibly easy to wipe clean and maintain - BPA Free - Fridge safe. Placing your teether in the fridge may give a sense of cooling pain relief for your little one. - Free from any toxic materials - Lead free - Latex Cadmium free - PVC free - Phthalate free Please discard your product if you notice any signs of damage. Adult supervision is advised as all times when using products.
  • How do I clean my teether?
    We advise that all products should be washed before use and consistently with warm soapy water thereafter. Be sure to feel the temperature of beads before use.
  • Discounts, Rewards & Gift Cards
  • Do you do gift cards?
    Yes, we do e-Vouchers which a code is sent straight to your email address.
  • General Information
  • Who are Rosie Roo's London?
    Rosie Roo’s London is a baby essential brand from the UK. Rosie Roo’s London focuses on high quality, organic and sustainable clothes. Rosie Roo’s London baby clothes are 100% organic cotton. If you want to know more about Rosie Roo’s London and how it was founded please follow the link below.
  • Why Rosie Roo’s London?
    We can assure you, you will not find anyone like us! All of our product designs are hand painted by our local artist and printed onto 100% organic cotton. These designs are so unique and you will not find these anywhere else.
  • What is the advantage of creating an account at checkout?
    Want to stay in the know and be the first to hear about new products and exclusive discounts? Then sign up to be the first to hear!
  • How do I contact you?
    If for any reason you need to contact us, we have multiple email address's relating to different enquiries. Please use the most appropriate email address to get in contact with us. Our working ours are 09:00 - 17:00 and we will aim to respond to your email within 3 days. Please click here to contact us.
  • What does GOTS certificate mean?
    The Global Organic Textile Standard (GOTS) is recognised as the world’s leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
  • Are your teethers safe?
    Absolutely. The way in which we construct our teething rings has been certified to meet EN71 1, 2 and 3 by an independent testing laboratory.
  • Are your products in compliance with testing standards?
    Yes, all Rosie Roo’s London products are tested and in compliance with UK safety standards. Our 100% organic cotton products are GOTS certified. No chemicals or dyes are used in the production of our clothing.